Recommendation
I am pleased to recommend the services of this company to the reader. I am a home
owner who has employed them on three separate occasions based on the quality of their work, the
kind of service they provide, and the satisfaction we have with the whole process. My neighbors
have also hired him based on their observance of our results and recommendations.
Service
At the consulting phase, Brian and I walked through
each area to be painted. He listens carefully to what I want while carefully scrutinizing the
area with a practiced eye. He may make a comment about what professional issues need to be
considered that I don't know about and then we move to the next area. All the while he is
taking notes. Next we discuss colors and he provides a complete chip assortment so that
process can be completed at this first meeting. I, for one, appreciate this service because
it is so efficient. During the color discussion Brian will offer suggestions if asked. I
consider his input carefully for I feel he is well experienced in this area. Even though we
don't always agree he is always respectable.
We sit together as Brian prepares a
written description of the work to be done, and the colors and brand of paint selected.
He tells us which store he uses for the paint and that is helpful because we can go check
out the colors for ourselves. We discuss cost, methods and times of payment, length of
time to complete the project and come to a mutual agreement. He tells me what I need to
do in order to prepare for his work and a target date for beginning. Because he is in
such demand the date is often some time away, but anything done well, is worth waiting for.
A written document of all this is completed before Brian leaves the first meeting and is
signed by each of us. This contract serves as a useful resource.
While he and his
workers are in our home, they are most friendly and efficient. I had no qualms about
leaving them here alone and even gave Brian a key so he could come and go as he needed.
Quality of Work
Brian is a craftsman who takes great pride
in his work. He will work until the project meets his high standards. As I considered his
extra effort and materials, I offered to pay an increased amount. He truly wanted to be
fair and we negotiated an increase that we both felt comfortable with. I mention this
instance because it demonstrates how highly we value his efforts to provide the best end
product and the lengths he will go to achieve it. I am not sure that I would offer to
pay more to someone who did not evince such dedication.
Satisfaction
with the Work
As I mentioned before, this is the third time we have
employed this company. We did that because we know the work will be done well and meet
our expectations with skill, and good humor. That combination is significant to us for
we consider the personal relationship with service people to be an important factor in
who we hire.
Brian's company was not the first we contacted for an estimate, nor the
cheapest. As we pondered our choices we concluded that we were fooling ourselves even
considering someone else. We knew the work would be done well, we knew the price would
be fair, it would be what we wanted, and we would have peace of mind with this project.
There really was no choice at all.
I hope these comments aid you in making your
decision. Please feel free to call if we can provide any more information to help you.
Sincerely,
Dr. Pamela Summers
Dr. Rodger Summers
701 Stonehedge Dr.
Vestal, NY 13850
607-797-8087